Shipping & Refund
First of all, we don’t even know your name yet, but we already like you.
We like you because:
– you most likely believe in the same aesthetic as we do,
– you're here reading this content to get the final “It-is-indeed-good-deal” kick before placing your order.
And we don't want to disappoint you here. Hence, we pay shipping costs, so your purchase is delivered to you.
Once you receive it (we know – the sun shines even brighter that day), you can decide, if it sparks joy to you. And we hope so.
If not, you are welcome to return the goods under very fair conditions.
All orders within the EU are shipped by DPD.
All orders within Switzerland are shipped by Swiss Post.
The following delivery times are valid without obligation for the regions listed below (working days Monday–Friday):
Switzerland: 2-4 days
Europe: 2-4 days
All other countries: 12-17 days
All tax, customs and import duties will be levied by the customer’s local government. Any additional taxes and fees are the customer's responsibility. If the customer fails to retrieve their package, the cost to return the package will be the customer’s responsibility. All orders are shipped with insurance.
All orders will be processed within 3 business days upon payment approval, excluding weekends and holidays.
Orders will be shipped according to the customer’s specified address. The Bag by Monada is not responsible for items delivered to an incorrect delivery address. If a shipment is returned to us for any reason, the customer is responsible for the shipping costs for returning the item.
Return & Refund
If you don't want to keep purchased goods, you're welcome to return them within 15 days of the shipping date.
To return your product, you should mail your product to:
The Bag By Monada
Customers from Switzerland can send returns to our office in Zug.
We inspect returned products. To be eligible for a return, all goods must be returned in perfect condition without signs of use. We will not accept returned goods if they're damaged as a result of return transport.
We will refund your payment (Duties, taxes and other expenses excluded) within 5 days.